Onsite Support
Implementation Team
On-site related tasks like training and implementation process are handled by the field teams.
MyClassboard implementation team has qualified and dedicated personnel with a minimum experience of 5 years in the field of implementation and who have a thorough knowledge on the operations and functions of the school. The implementation team garners the school administration to resolve all school related issues.
MyClassboard implementation team has qualified and dedicated personnel with a minimum experience of 5 years in the field of implementation and who have a thorough knowledge on the operations and functions of the school. The implementation team garners the school administration to resolve all school related issues.
Implementation Head
In any instance where the problem couldn’t be fixed by the Implementation Team, is escalated to the Implementation Head who will address the issue.
Operations Head
This is the last and the high level of escalation, where the problem that could not be addressed in the Level 2 by the Implementation Head is further passed on to the Head Operations.
Implementation Strengths
Pro-active client care. We ensure on-time data entry with 99.9% accuracy.
Integrated Training Programme. Regular upgradations in the software.
Frequent visiting to clients.
Personalized training on-site and online.
Implementation Process
Data Migration: All the relevant data that should be included in the database is collected from the client, uploaded and checked for accuracy and completeness. The data migration is done from the Head Office under consistent monitoring.
Training: The training activity is not a lengthy and a heavy process, it just takes 3-4 days of time. No need to setup or install any hardware or software. We offer training at the client’s location to help the users gain an initial understanding of how the software works.
Product Usage Monitoring: Post-Implementation, the product usage is constantly monitored for 1 month. If any further assistance required during this phase, client visiting is facilitated as and when required.
Sign Off: An authorization is taken from the client towards the end of each phase in the implementation process.
Go Live – Sign Off: This is the final authentication or accreditation from the client after the successful implementation of the software.
Billing: After the successful implementation, our implementation executive will collect all the required sign offs, post which our billing will start irrespective of product usage.
Would you like a Personal demo?
Our product experts will help you understand how MyClassboard
can help your business through a one-on-one demo session
can help your business through a one-on-one demo session
