Parent concerns

A CONCERN IS A SIGN TO SEE AN OPPORTUNITY TO IMPLEMENT YOUR SERVICE IMPROVEMENT PLAN

Parent Concerns

Parent Concerns

Every parent is concerned about their child’s academic progress, administration and fee related issues and expect to get their concerns handled properly. MCB Concern Solution makes it easy for assigning types & class for effective implementation of your own hierarchical flow to deal with the concern based on its structure under different designation levels.

Raise Your Concerns

The interface provides a lot of freedom to group different types of concerns into categories & provide clear description like Academic, Non-academic, Transport and General for ease of parents to raise specific concerns.

Assign Organization Level

Now you can assign a specific person to handle a specific category/type of concern there by following your organizational architecture of hierarchy across various departments.

Prompt Notification for Follow Through

As and when a parent raises a concern, an email notification is received by the class teacher and person assigned at the branch-level. The parents also receive notification when the concern is answered, and also of the status of the concern and definitely express their satisfaction level on concern resolution.

Auto Escalation

If any open concern is unattended for specific number of days then this concern will be automatically escalated to the next level for resolving the concern. This feature ensures that there is no unaddressed concern in the system.

TC Requests

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