OTC22NL

Great wishes to all our patrons for the festival of lights! This festival is sweeter and much more joyous as our labor to enhance our platform has borne some great fruits. We are incredibly excited to share the latest updates with our clients. We step into a new support system to improve our client's user experience. Additionally, some new features improve productivity with their amazing functionalities.

Latest feature enhancements

Fine Amount Settings

The Fine Amount Settings page has undergone modification. However, it will not impact existing settings.

Schools can now avail of the following features on the new settings page.

Fixed amount: Configure a specific late fee amount to be added automatically to the fee due until the defined period..

Per day amount: Configure a specific late fee to be added daywise to the fee due until the defined period.

Combo (Fixed and Per Day amount): Configure a fixed late fee for a specific period and from there on, add late fee daywise until the defined period.

Voice SMS

Introducing Voice messages to deliver critical and time-sensitive messages to your school community.

Send messages as
Text-to-speech

Text to speech

Recorded audio

Recorded audio

OR
Attach audio files

Attach audio files

Schedule and automate voice messages from your MCB communication module.

Voice SMS

Introducing Voice messages to deliver critical and time-sensitive messages to your school community.

Send messages as
Text-to-speech

Text to speech

Recorded audio

Recorded audio

OR
Attach audio files

Attach audio files

Schedule and automate voice messages from your MCB communication module.

Introducing learning resources sourced globally: Premium and Curated educational content
  • Now access expert-recommended curated and privately licensed content on the MyClassboard content bank.
  • Carefully planned content per recognized educational boards: CBSE, ICSE, IB.
  • Contents are categorized according to their reading difficulty, which improves their search time.
  • Content aligned as per grades, subjects, & curriculum.
  • Real-time resource updates result in the latest and most relevant content, reducing search time.
  • A good mix of text and video resources enables engagement and retention.
Improved MCB Communication Channels

As part of our efforts to build a robust support and training system, we are preparing to revamp our support inbound calls. The upgraded system is designed to ensure improved productivity and efficiency.

Our new consolidated channels of communication are;
Ticket

Submit a ticket from your MCB login with details of your query.

Email

Send an email to support@myclassboard.in with details of your query.

Slot Booking

Book online training with the Account manager on your preferred date and time.

Mobile

Reach out to the Relationship manager for any follow-up on existing queries or escalation.

Whatsapp

Send a message to your MCB Whatsapp group for quick follow-ups.

Escalations POCs from MCB

Apart from our usual communication channels, reach out to our higher management for a swift resolution to your concern. In addition, you can reach out to them at their respective email addresses concerning your issue.

Name

Email

L1 : Relationship Manager

L2 : Success Head – Ms. Kusuma

L3 : Product Head – Ms Anuradha

L4 : CTO – Mr. Raveendra Choudary Adusumilli

L4 : CEO – Mr Ajay Sakhamuri

Experience the advantages of improved support from the MCB portal!
We have transitioned to a more synchronized support system via our internal MCB portal.

To ensure our clients receive swift resolutions for their concerns, product training, escalations, or Add-on module support, we have assigned specific personnel with appropriate responsibilities to address your requests.

Implementation Manager (IM)

Your POC for the implementation of MCB modules as per the subscription

Roles of an IM during your MCB onboarding journey

Collect, analyze, & upload school data: An implementation manager is responsible for collecting, verifying, & uploading required data to complete the implementation of MCB modules.

Arranging online Training: To schedule online training for an onboarding school.

Coordination on Add-ons: If a school requests additional Addons, an IM is a go-to person to raise such a request. They will initiate the subsequent steps to configure and ensure the implementation of the Add-on for the school.

Data verification and Confirmation: Data shared with MCB for any module configuration passes through IM to verify their required format, legibility, etc.

Go-live Sign-off: To complete the process of onboarding the school, IM coordinates with the schools to validate the configuration to go live with the MCB module applications.

Account Manager

The go-to guy for technical support on your modules

Roles of an AM during your MCB journey
  • Helps in training and support related to ERP modules
  • Pillar of support during and post-implementation stage.
  • Point of contact for all technical assistance on MCB modules.
How to connect with your Account Manager
  • To connect with your account manager for training or system setup support, we request you book a slot for an online meeting.
  • We offer a 30 min training or discussion online to support your proficiency on MCB platform during the scheduled slot.
Account-Manager.svg
Relationship Manager

Your primary POC for all your needs

Our relationship managers are equipped with sufficient product knowledge and authority to provide you satisfactory resolution to your concern.

As you onboard the MCB platform, you will receive the details of your relationship manager on your MCB portal.

You can connect with your respective relationship manager on a phone call.

Your Relationship Manager will assist you with;

Booking online trainings

Your Relationship Manager will coordinate with Account Managers to book the training slots (as per availability)

Concerns

Connect with RM to resolve your Concerns / Tickets faster using slot bookings and quick calls.

Addon modules

They will work with the Addon teams to explain, implement, or support the Addon product.

Escalation

Your Relationship Manager will coordinate with the concerned team internally to resolve your escalation request as per your satisfaction.

Relationship-Manager

Recent

flabk22
Flash Back

We are incredibly excited to present you with our latest newsletter, which marks the beginning of a new financial year

November2022
November 2022

As we are moving towards welcoming a new year, excitement is soaring high, hoping the coming year will be as exciting as 2022.

July2022
July 2022

It is a constant activity at MCB to enhance our platform to suit the dynamic requirements of our users.

june2022
June 2022

The latest development in our platform is part of our efforts to support the dynamic requirements of the schools

May2022
May 2022

We bring you the latest developments on our ERP application, which are focused on enhancing your education experience

April2022
April 2022

It gives us great delight to bring you a fresh update on our MCB platform. Given our product's versatility

March2022
March 2022

Keeping up with the requirements of the schools, we make essential changes in our platform

February2022
February 2022

Our constant feature updates focus on providing solutions for everyday schooling activities

January2022
January 2022

E-learning is rapidly expanding and evolving to become the top choice for educators & learners alike.

August 2023

We Have Some Great Enhancements To Share With You!

July 2023

The latest product enhancements and feature additions are in line for developing convenient solutions to support every school’s dynamic requirements.

June 2023

Zooming out from June, we have a lot of new feature additions that bring ease into our Finance module.

May 2023

We have quickly zoomed through May 2023, which has been a busy month with lots of updates coming up on our platform.

March 2023

We are incredibly excited to present you with our latest newsletter, which marks the beginning of a new financial year

January 2023

We bring in a lot of updates and have added new features, which have been developed after closely noting down feedback from our clients.

Flash Back

The year 2022 was a whirlwind with many exciting changes and enhancements introduced in our products and support services

November 2022

As we are moving towards welcoming a new year, excitement is soaring high, hoping the coming year will be as exciting as 2022.

October 2022

Great wishes to all our patrons for the festival of lights! This festival is sweeter and much more joyous as our labor to enhance our platform has borne some great fruits.

July 2022

It is a constant activity at MCB to enhance our platform to suit the dynamic requirements of our users.

June 2022

The latest development in our platform is part of our efforts to support the dynamic requirements of the schools to create an engaging learning environment.

May 2022

We bring you the latest developments on our ERP application, which are focused on enhancing your education experience and ensuring a joy ride with constant engagement

April 2022

It gives us great delight to bring you a fresh update on our MCB platform. Given our product's versatility and scalability, we optimize our platform's functions

March 2022

Keeping up with the requirements of the schools, we make essential changes in our platform that empower teaching and learning.

February 2022

Our constant feature updates focus on providing solutions for everyday schooling activities while keeping up with the latest learning trends

January 2022

E-learning is rapidly expanding and evolving to become the top choice for educators & learners alike. It has brought outstanding results concerning

December 2021

Our latest updates focus on giving our clients a rich experience while using our application. Finding innovative solutions to make your task simple

October 2021

Keeping up with the dynamic requirement of the schools, we present you the latest features on our platform that will surely strengthen

September 2021

As Schools are gathering pace to proceed with full speed to cover curriculum by leaps and bounds

July 2021

We are incredibly excited to bring you the latest enhancements made to our product!

June 2021

Hope you all are in the process of getting vaccinated and keeping safe and well while at it.

April & May 2021

While you’re at home, here’s some new features & updates you might’ve missed

March 2021

Learn what this month’s updates bring to you

February 2021

This month’s updates and how they’ll help you: Feature-Rename,Generate Certificates in Bulk Etc...

January 2021

Happy 2021. The past year was full of unanticipated events, and we managed to starestraight in the face of fear

December 2020

Hope you are well. December always feels like the most festive season of the year but just bidding goodbye to 2020

November 2020

Optimisation, Addition, Enhancement Technology is making it feasible for teachers and young learners to engage

October 2020

Greetings from MCB! Hope you and your family are keeping safe and well. Warm greetings from MCB!

Aug & Sept 2020

Greetings from MCB! Hope you and your family are keeping safe and well. Like always, MCB’s improvements know no bounds.

July 2020

MCB Smart School is the ultimate one-stop solution for all your school management related requirements to help you keep a database

May 2020

As promised we are here with our May newsletter. MCB takes pride in relentlessly supporting educators access online teaching .

April 2020

In light of the developments regarding COVID-19, we would like to first say that our thoughts are with those affected by the virus in the country and around the globe.