Recognise, Resolve, Evolve With Concerns & Help-Desk

Take every concern seriously and have an organised approach to resolve them at the earliest



Parent Concerns

Assign a specific person for concern type (academics, transport, administration, fee, etc.) & class following your organisation’s hierarchy across various departments. Incase a concern is left unattended, it will be auto-escalated to the next person in charge. Parents can rate their concern resolution experience.
TC Request: a parent can raise TC Request right from their parent app. The Class Coordinator can counsel to withdraw or forward it to the respective branch’s principal. The principal can further counsel or approve the TC Request.

Staff Concerns

Principal assigned at the branch level and system admin can attend and close staff concerns. It is important to note staff concerns to get vital operational inputs with respect to assessing performance, involvement, resistance and attitudinal changes. Each concern category has a further classification to generate analytical data helping in making key management decisions.

Inter-Office Help-desk

Resolve material shortage concerns by categorising service requests. Assign a person to raise concerns when a shortage concern rises. Get real-time status of material usage pattern in form of valuable statistical data for efficient school asset management. Establish a structured data flow and enable inter-office collaboration. Centralise the entire process of request and approval by assigning clearance levels at the organisation level.

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